How to ensure your contact details are correct so you never lose an enquiry

This article is written for Basic and Enhanced service users.  Premium and Platinum Service users have more options when it comes to contact from care seekers such as call channelling.  

Once you have access to your Control Panel, the first thing you want to do is to ensure that any enquiry from a potential child care seeker goes to the right place.  

You want to make sure that your enquiry notifications are going to an inbox where somebody can contact the child care seeker right away. Contacting people who enquire and answering their queries quickly will give you more chance to gain a new placement.

To make sure you have an email address entered and it's the correct email follow these steps:

Step 1 - Access your "Update profile details" menu

To access the "Update profile details" menu:

• Log into your daynurseries.co.uk profile
• Using the left hand menu click "Profile details".  If you're in a group of nurseries Control Panel - Click "Day Nurseries" and then "Update" Next to the nursery you want to check or update.  If your a single nursery click the option "Update Profile Details"
• Click the option Address/Contact

Location of contact menu for Groups

Location of menu for single nursery Control Panels

 

Step 2 - Check the Display Telephone Number

The Display Telephone Number is the number that appears when somebody clicks "View Telephone Number" on your profile.  People selecting this option are very often child care seekers looking for nurseries that are available right away.  Ensure that this number goes through to the team responsible for admissions. 

Step 3 - Check the General Email

The General Email is where all your enquiries will come through to.  You have the option of entering up to 3 General Emails.  You may want to ensure that one of these emails in an inbox that many of your team can access so an enquiry never gets lost.